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Nhongo Safaris Terms & Conditions

Nhongo Safaris Booking Terms and Conditions – Feb 2023.

Please read through these booking conditions carefully. By making a booking with Nhongo Safaris and proceeding with making payment, you acknowledge that you have read and understood these terms and agree to them in full.

Provisional booking
All bookings made by us will be considered provisional until availability has been confirmed and the required first payment has been received. Should your requested safari or the preferred accommodation or travel dates be unavailable at the time of confirming your booking, we will try to find a suitable similar alternative for you. A rate amendment may result from such an alternative.

Rates amendments
Nhongo Safaris reserves the right to amend the quoted rate in the event of preferred accommodation being unavailable, fluctuations in exchange rate, or unforeseen price increases by third party suppliers like the South African National Parks Board, accommodation providers or the government. Minor changes will usually be absorbed by us and it is always our aim to honour the quoted rate and avoid any unfor-seen price adjustments.

Your contract and financial protection
If you prefer to pay in ZAR into our SA bank account or credit card payment facility, you will be contracting with Nhongo Safaris PTY) LTD which is subject to South African consumer protection laws and travel regulations. Our South African office is a member of SATSA and carries financial protection through the SATSA bonding scheme. Both companies are covered by extensive public liability and passenger liability insurance, underwritten by Lloyd's of London.

First Advance Payment
For bookings made more than 7 weeks in advance, a first payment of 50% of the full price is required (Mobilization Fee) at the time of making your booking is a "non-refundable" fee for services rendered and costs incurred by us in planning, researching, preparing and arranging your trip, before departure.

The rest of the first advance payment is used to pay deposits to suppliers in order for us to secure availability and confirm reservations made on your behalf. On some bookings involving certain suppliers, a larger deposit than 50% may be required as first advance payment. Certain suppliers may require a 50% or even 60% advance deposit amount. Please be advised that we may only be given a voucher for travel later.

The "deposit payment" does not form part of the final price of the safari.


 

Balance Payment
Unless instructed otherwise, the balance is payable at least 8 weeks (60 days) prior to departure. Certain suppliers (such as SANParks) need to be paid in full 45 days prior to departure. Some suppliers request full payment from us 60 days prior to departure, in which case you will be asked to pay your balance 65 days before the travel date. If you are booking within 7 weeks of departure, the full price will be payable at the time of making your booking. Failure to pay your balance may result in your booking being cancelled and the first payment forfeited. All transaction fees, including wire transfer costs, cash deposit fees, foreign exchange conversion fees and bank routing fees are for your account. The full quoted amount needs to clear into our account. If you pay by credit card, we absorb the credit card fees and no credit card surcharge will be added.

Cancellation Policy
Should you need to cancel your booking or any part of it for any reason (other than COVID-19), the following minimum cancellation fees will apply, regardless of the reason for cancellation:
Cancellation 61 days or more prior to departure - 15% if the full price has been paid 
Cancellation 60 days to 46 days prior to departure - 30% if the full price has been paid
Cancellation 45 days to 15 days prior to departure – 70% if the full price has been paid
Cancellation 30 days or less prior to departure - 100% if the full price has been paid

Third party cancellation fees
Third parties that we have contracted with, confirmed with or paid already (any lodge, hotel, or other supplier) may have higher cancellation penalties, in which case the third party’s cancellation policy will supersede our own and their additional cancellation fee will be added to our own.

Force majeure / vis maior
In the case of any force majeure / vis maior event such as war, a pandemic, a natural disaster or any other unforeseen event that makes it impossible for us to fulfill our obligations toward you, our priority will be to reschedule or postpone your trip without penalty (subject to possible supplier cancellation penalties). If postponement is not possible, you will be asked to claim the full cost of your trip from travel insurance. If your travel insurance claim is rejected, Nhongo Safaris will refund to you whatever money we were able to secure in refunds from suppliers, up to a maximum of 85% of the total trip cost. The non-refundable 15% portion will not be refunded and covers services rendered and costs already incurred by us in the process of planning and arranging your trip. This non-refundable portion should be claimed from your travel insurance.


Risk of loss
Nhongo Safaris,  will not absorb any losses on your behalf due to third party cancellation fees or supplier failures. Your travel plans are made entirely at your own risk and Nhongo Safaris will not accept responsibility for any supplier failures, missed flights, problems with visas or travel documents, flight cancellations, delays, lost baggage, transport or traffic delays, bad weather, illness or medical problems, family matters or bereavement, pandemics or disease outbreaks, natural disasters, or any other circumstances that may necessitate cancellation or amendments to your travel plans, whether they occur before or during your trip. Please ensure you purchase comprehensive travel insurance with adequate cancellation and curtailment cover for any eventuality.

Changes to confirmed bookings
Changes to confirmed bookings can be requested but they may result in a rate amendment (e.g. a change of dates may result in a change of rates). Changes will only be made if the change is possible and does not inconvenience other clients.

Changes made by us
Every effort will be made to provide the accommodation, services and activities as described and quoted to you. In the unlikely event that unforeseen circumstances necessitate a change in the program, we will notify you as soon as is reasonably possible and discuss suitable alternatives with you. We cannot be held responsible for adverse weather conditions, traffic problems, vehicle breakdowns, supplier issues or any other unforeseen circumstances that may lead to itinerary changes or the cancellation of certain activities. We reserve the right to change accommodation, vehicles, transport, meals and other program details as conditions dictate, only if absolutely necessary and unavoidable. We commit to acting in your best interest and will always aim to offer an alternative of similar value should any changes be necessary.

Refund policy
Our refund policy is subject to our cancellation policy and the cancellation policy of third party suppliers. When a refund is requested, in particular where Nhongo safaris  was not at fault, our approach will follow a set order of priorities to find a win-win solution:


1. Reschedule or postpone. We will attempt to reschedule the activity or postpone your trip to a mutually agreed date. This will minimize losses to all parties.
2. If rescheduling or postponement is not possible, you will first be asked to claim from travel insurance. It is imperative that you have comprehensive travel insurance in place to limit your risk of loss. No refund will be made if a valid travel insurance claim can cover the loss. If you fail to purchase comprehensive travel insurance with sufficient cover, that risk will not be carried by Nhongo Safaris  and no refunds will be paid to any customer who fails to purchase adequate travel insurance before their trip.
3. If your travel insurance claim is denied or falls short of covering your loss, we will refund whatever net amount we manage to get refunded from suppliers, subject to our cancellation policy, and less 5% admin fees to cover our transaction costs. We cannot and will not refund money we do not have because it has been paid to suppliers on your behalf.

Certain activities on your itinerary may be weather dependent, and might have to be cancelled if the weather is not suitable, or for another reason. If it is possible to reschedule the activity to another day on your itinerary, we will try that first (in partnership with the supplier of the activity). Normally there will be no additional cost to reschedule to another day, unless there are price differences outside of our control such as a change to high season rates by the supplier.


• If it is not possible to reschedule, we will attempt to secure a refund or partial refund from the supplier or third party operator, on your behalf.
• If the supplier does not offer a refund, we will not be able to offer you any refund either.. They expect you to come back on a different day, but this is not always possible. Your only recourse in this case is to claim from travel insurance.
• For those suppliers where we are able to secure a full or partial refund, we will refund to you whatever net amount we were able to secure from the supplier, less 5% admin fees to cover our transaction costs. Please be aware upfront that you will not receive a full refund for any cancelled activity. Any losses incurred as a result of such cancellation will have to be claimed from travel insurance.
• For missed flights or transfers, late arrivals or no-shows, and last-minute cancellations or amendments requested by you, no refund will be made. Please ensure that you have comprehensive travel insurance in place with minimal excess and sufficient cancellation and curtailment cover.
• Refunds can only be made in the currency you paid, back to the same credit card that you paid with. Refunds by bank transfer will only be done if the trip was paid for by bank transfer, and transaction costs may be deducted by our bank as well as your bank. Fluctuations in exchange rate may cause the amount you receive in your currency to be less than you expected, or what you originally paid. The credit card merchant fee we pay to the bank or credit card company is never refunded. This is why a 5% admin fee will be deducted from all refund amounts, to cover our transaction costs.

Excluded items and spending money
Please take careful note of what is included and what is excluded from the price. Your quote and booking confirmation will clearly stipulate which items are included and excluded in the price. There are no hidden fees. Unless otherwise stated, items that are normally excluded are your international flights, airport taxes, visas and border crossing costs, certain meals, alcoholic drinks, personal expenses, gratuities, optinal extras. Please ensure that you have enough spending money in cash to pay for these items as needed. Payment for optional extras can be made in cash or in some cases by credit card. Credit cards are accepted widely but not everywhere. Foreign currency can readily be exchanged at the airport and in most banks, but it is better and safer to buy foreign currency in advance, before you depart. USD is accepted almost everywhere. Tipping is optional and will be left to your own discretion. It is customary to tip the guide if you received good service, but not compulsory. Your booking confirmation and safari info sheet will contain guidelines and more details.

Insurance
All clients are required to arrange their own all-risk comprehensive travel insurance and medical emergency insurance. This usually has to be purchased within 48 hours after making your first advance payment. We advise you to take note of the details of your insurance policy to ensure that it covers any eventuality and that the limits for cancellation or curtailment are sufficient. The better insurance companies allow you to purchase “cancel for any reason” cover as an extension on the standard policy, which we recommend taking. It covers up to 75% of your trip costs. Some policies may also allow you to add optional extensions such as COVID-19 cover, supplier failure cover or force majeure cover. We recommend purchasing these extensions. Please add your insurance details on the booking form. The free Travel Insurance that comes bundled with many credit cards is NOT SUFFICIENT to cover a trip to Africa and usually has very limited cover. Please purchase the necessary upgrades or extensions to your standard included travel insurance policy. Failure to purchase comprehensive travel insurance and medical emergency/repatriation cover exposes you and us to unnecessary risk of loss, and you hereby agree to carry all the risk yourself and waive your right to any refunds or compensation that would ordinarily have been covered by travel insurance. Kindly note that NO refunds will be paid to any customer who fails to purchase adequate, comprehensive travel insurance. For your peace of mind, Nhongo Safaris is covered by extensive public liability, passenger liability and bonding insurance (financial failure insurance).

Health requirements
No compulsory vaccinations are required for travel to South Africa, but if you plan to visit other destinations in Africa as well, please consult with your travel clinic or doctor regarding vaccinations. For example, a Yellow Fever vaccine may be required to enter South Africa if you have travelled to countries where Yellow Fever occurs.. We recommend that you take anti-malaria tablets as prescribed by your doctor, pharmacist or travel clinic. If you suffer from any medical conditions that may affect you or your participation on this tour, please inform us about this on your booking form. You are responsible for bringing any prescription medication you may need. We accept no responsibility for any medical conditions, illnesses or related incidents that may occur during your safari, even if we have been fully informed about your condition.

Dietary requirements
It is up to you to inform us in advance of your dietary requirements, food allergies or any foods you don't eat. We try our best to cater to everyone's dietary requirements but we rely on the information you provide in advance, so we can be as prepared as possible. We take no responsibility for special dietary requests if we have not been informed in advance. In remote bush locations, it may not always be possible to cater to very strict alternative diets.

Indemnity
Nhongo Safaris and its staff accept no liability or responsibility for any damage, injury or loss of any kind whatsoever, including but not limited to death, trauma, disability, injury, illness, property theft or damage, financial loss, emotional trauma, missed flights, denied boarding, missed accommodation, cancellation or curtailment of your safari or any other incident as may arise before or during or after your safari. By booking your safari you agree that you are aware of the inherent risks associated with travel and you further agree to indemnify Nhongo Safaris  from any claim or liability which may result from any kind of loss, injury, illness or accident which may occur before, during or after or as a result of your tour, or as a result of a pandemic or natural disaster or other unforeseen event. You are participating on this tour entirely at your own risk. Please ensure you have adequate health insurance and comprehensive travel insurance in place to cover any eventuality.

Travel documents
It is your responsibility to ensure that you have all your necessary travel documents, including passport (valid for at least 6 months beyond date of safari with at least 2 blank pages), visas (apply well in advance if you need a visa), spending money, flight tickets,, and insurance policy. Visa policies may change at short notice and it is the traveller’s responsibility to check visa requirements. Please note that an unabridged birth certificate may be needed for South African children under 18 (see below). Passports and visas need to be applied for well in advance,. Nhongo safaris accepts no responsibility or liability if you fail to obtain the correct travel documents for your trip. Please read your booking confirmation document carefully and bring it along on your safari.

Requirements for children
If you are travelling with a child under 18 on a South African passport, please be aware that they will need an unabridged birth certificate (full birth certificate showing details of both parents). Please apply for this in advance if you don't have their unabridged birth certificate. For children travelling on foreign passports, no birth certificate is necessary (the regulation was scrapped in November 2019). In addition, for South African passport holders, a minor travelling with only one parent will need written consent from the other parent in the form of an affidavit, or a court order granting full custody, or a valid death certificate. Adopted children require official proof of adoption.

Behavior
You are expected to act within the confines of the law and take your fellow travellers into consideration. If you behave in such a way as to endanger our staff or other passengers or cause damage to property, we reserve the right to terminate your safari without further liability.

Expectations
We will discuss your expectations with you in the process of booking and conducting your safari, and will strive to meet them as far as is realistically possible, but we make no guarantees with regard to expected weather, game viewing or animal sightings, exact travel times, or any other unpredictable factors that may affect your expectations or safari experience. At third party suppliers like safari lodges or hotels, we usually have no control over the exact room or guide assigned to you. The lodge management is responsible for these choices. We are proud of our excellent reputation and will do our best to offer you the best possible experience.

Politique de confidentialité

Nhongo Safaris s'engage à respecter la vie privée de nos visiteurs et clients et à protéger leurs données. Nous visons à nous conformer à la loi sur la protection des informations personnelles (POPI), au règlement général sur la protection des données (RGPD) et au règlement sur la vie privée et les communications électroniques (PECR). Nous ne partagerons, ne vendrons, n'échangerons ou ne divulguerons jamais aucune information sur nos clients, sauf si la loi l'exige.

 

Biscuits

La technologie des cookies est utilisée sur notre site Web, qui suit les adresses IP, les sélections de navigateur et l'emplacement, mais pas les informations d'identification. Le reporting statistique et l'analyse du trafic sont tous deux réalisés à partir de ces données.

 

Données personnelles

Nous ne recevons que des informations personnelles fournies volontairement par nos clients. Sans le consentement de l'utilisateur, les données personnelles ne sont pas collectées. Nhongo Safaris stocke en toute sécurité toutes les informations personnelles et adresses e-mail reçues via notre formulaire de réservation en ligne, et n'utilise ces informations que dans le but d'organiser des visites, de faire des réservations et de communiquer directement avec nos clients.

 

Consentement à recevoir des communications

L'envoi d'une demande directement par e-mail ou le remplissage de notre formulaire de demande en ligne est considéré comme une action positive qui signale l'intention et le désir de l'utilisateur d'être contacté par nous. Habituellement, les communications de l'entreprise se font par e-mail ou par téléphone et peuvent inclure des informations générales, des devis, des propositions, du matériel marketing ou des newsletters occasionnelles. L'utilisateur peut refuser de recevoir d'autres communications de notre part en se désabonnant simplement. Sans l'autorisation expresse d'une personne, nous ne la contacterons pas.

 

Le bouton d'inscription à la newsletter sur notre site Web peut également être utilisé par les utilisateurs pour s'inscrire à notre liste de diffusion. Un fournisseur de liste de diffusion tiers nous fournit une liste de diffusion sécurisée et fiable pour nos newsletters hebdomadaires. Le bouton de désabonnement est disponible sur toutes les newsletters par e-mail, si un utilisateur ne souhaite plus recevoir de newsletters de notre part. Quelle que soit sa forme, nous nous opposons au spam.

 

Nous communiquons avec nos clients principalement par e-mail. Nous rappelons aux utilisateurs qu'en général, le courrier électronique n'est pas un moyen de communication sécurisé. Il est possible que des tiers interceptent des courriels. L'envoi d'informations sensibles par e-mail se fait aux risques et périls du client. Un tiers réputé héberge nos serveurs de messagerie en toute sécurité.

 

Tiers

Lors de l'organisation de visites et de réservations, nous pouvons travailler avec des fournisseurs tiers (tels que des lieux d'hébergement) et devons fournir à ces fournisseurs les informations personnelles du client nécessaires pour effectuer ces réservations. Les informations peuvent inclure, entre autres, le nom et prénom complet du client, son pays de résidence, son adresse e-mail et sa date de naissance. Lors de la réservation auprès de Nhongo Safaris, le client est réputé avoir reconnu son consentement explicite à ce partage inévitable d'informations avec ces tiers aux fins d'autoriser les réservations en leur nom. Dans tout incident impliquant un piratage non autorisé, des interceptions ou des violations, ou des fuites involontaires d'informations personnelles par des tiers, Nhongo Safaris décline toute responsabilité pour de tels événements.

 

Sécurité des paiements

Des serveurs tiers sécurisés avec Thawte sont utilisés pour traiter les paiements par carte de crédit en temps réel. Les détails des cartes de crédit ne sont jamais consultés ou stockés par nous. L'utilisation de moyens de communication sécurisés garantit la plus grande confidentialité en ce qui concerne les transactions par carte de crédit et bancaires. Des processeurs tiers gèrent les transactions par carte de crédit en ligne dans un environnement sécurisé conforme à la norme PCI-DSS. Si une rétrofacturation ou une fraude à la carte de crédit est suspectée, nous travaillerons en étroite collaboration avec les banques et les autorités chargées de l'enquête.

 

Documents et papiers

Lors de la réservation avec nous, les clients doivent remplir un formulaire de réservation. Ce formulaire de réservation contient toutes les données personnelles nécessaires dont nous avons besoin, telles que les noms, les numéros de passeport, les coordonnées, les informations sur les proches, les détails du vol, les informations sur l'assurance et d'autres détails dont nous avons besoin pour effectuer la visite ou le safari. Les formulaires de réservation ne collectent pas les informations de carte de crédit. Le formulaire de réservation signé sert également de document d'indemnisation et est stocké dans notre installation de stockage cloud sécurisée dans le dossier du client. Comme l'exige la loi, les copies papier des formulaires d'indemnisation sont conservées en toute sécurité. Pendant la période minimale légale requise par la loi, tous les papiers et documents liés à un client ou à une réservation sont conservés et stockés en toute sécurité. Nous n'imprimons que l'essentiel et le gardons en sécurité. Le papier utilisé pour éliminer les données sensibles imprimées est déchiqueté par un cadre supérieur désigné et contrôlé, à l'aide d'une déchiqueteuse. Les données ou informations personnelles des clients sont protégées avec tout le soin que nous pouvons nous permettre.

 

Accès à l'information

Les données et les informations client ne sont pas accessibles au personnel non autorisé. Le client a le droit de voir quelles informations personnelles nous détenons concernant son compte et de nous demander de détruire toute information dont la conservation n'est pas légalement requise.

 

Ceux qui ont des questions ou des préoccupations concernant notre politique de confidentialité ou la protection des données personnelles peuvent écrire à notre directeur, M. Dean Cherry, à l'adresse postale suivante :

 

Case postale 42

Skukuza

Parc national Kruger

Afrique du Sud

1350

Déclaration d'accessibilité

Déclaration d'accessibilité pour Nhongo Safaris

 

Nhongo Safaris s'engage à tout mettre en œuvre pour que ses communications soient accessibles aux personnes ayant des besoins spéciaux, y compris les personnes ayant des déficiences visuelles, auditives, cognitives et motrices.

 

Nhongo Safaris prend les mesures suivantes pour assurer l'accessibilité :

 

Inclure l'accessibilité dans le cadre de notre énoncé de mission.

Attribuez des objectifs et des responsabilités d'accessibilité clairs.

 

État de conformité :

 

Les Web Content Accessibility Guidelines (WCAG) définissent les exigences pour les concepteurs et les développeurs afin d'améliorer l'accessibilité pour les personnes handicapées. Il définit trois niveaux de conformité : Niveau A, Niveau AA et Niveau AAA. Nhongo Safaris est partiellement conforme aux WCAG 2.1 niveau AA. Partiellement conforme signifie que certaines parties du contenu ne sont pas entièrement conformes à la norme d'accessibilité.

 

Liens:

 

De nombreux liens ont des attributs de titre qui décrivent le lien plus en détail et, dans la majorité des cas, le texte du lien décrit déjà entièrement la cible. Dans la mesure du possible, les liens sont écrits pour donner un sens hors contexte.

 

PDF :

 

Les documents PDF apparaissent sur tout le site. Ceux-ci incluent les itinéraires, les formulaires de réservation et le contenu téléchargeable.

 

Images:

 

Les images sur le site incluent des attributs ALT descriptifs.

 

Retour d'information:

 

Nous apprécions vos commentaires sur l'accessibilité du site Nhongo Safaris. Veuillez nous informer si vous rencontrez des obstacles à l'accessibilité :

 

Téléphone : +27 60 379 5216

Courriel : keri@nhongosafaris.com

Adresse postale : PO Box 42, Skukuza, Parc national Kruger, 1350

Nous essayons de répondre aux commentaires dans les 2 jours ouvrables.

 

Limites:

 

Malgré tous nos efforts pour assurer l'accessibilité de Nhongo Safaris, il peut y avoir certaines limitations. Vous trouverez ci-dessous une description des limitations connues et des solutions potentielles. Veuillez nous contacter si vous observez un problème non répertorié ci-dessous.

 

Limitations connues pour Nhongo Safaris :

 

Vidéo sans texte : les vidéos mises en ligne peuvent ne pas contenir de texte, car les vidéos concernent principalement des animaux du parc national Kruger.

 

Approche d'évaluation :

 

Nhongo Safaris a évalué l'accessibilité de ce site selon les approches suivantes :

 

Auto-évaluation

 

Date:

 

Cette déclaration a été créée le 15 septembre 2021 à l'aide de l'outil de génération de déclaration d'accessibilité du W3C.

Énoncé de mission et introduction Durabilité

Mission Statement & Introduction Sustainability for Nhongo Safaris

NHONGO SAFARIS (PTY) LTD commitment to sustainability is based on international guidelines and ensures that our businesses activities and services do not negatively impact the environment and the interests of our communities therein. We actively commit to a range of philanthropic activities that ensure the well-being of our natural and cultural resources.

 

This policy and guide have been designed to inspire and help lead us through different sustainability objectives within our operations and routines.

 

NHONGO SAFARIS (PTY) Ltd is committed to protecting our environment, uplifting our people and promoting best practices, as well as working closely with suppliers and partners who share these ideals.

 

Corporate Responsibility: 

 

Realising that its continued success lies with the ability to play a leading role in the development of the travel and tourism industry and to support important industry initiatives.

 

Nature Conservation: 

 

Believing that by protecting Africa’s natural heritage, it will assist in sustaining destinations that will become increasingly attractive to foreign visitors whose needs will further stimulate job creation and local economies.

 

Corporate Social Investment:

 

Including socio-economic development contributions as defined by the BEE Codes of Good Practice, aimed at positively impacting society. 

 

Community Development:

 

Particularly in the field of job creation that rural community members, particularly women, may share in the success and growth of NHONGO SAFARIS (PTY) LTD.

 

Skills Development:

 

Especially in the area of travel and tourism education, with a focus on developing skills at a grassroot level in an industry where quality consultants are becoming increasingly scarce.

 

Staff Engagement, Training & Communication: 

 

Key staff are engaged with the development and implementation of the sustainability management system and receive periodic guidance and training regarding their roles and responsibilities in its delivery. 
 

We continuously improve on creating awareness and developing a company culture of sustainability, to inspire behavioural change in recognition of our responsibilities 
 

Customer Experience: 

 

Customer satisfaction, including aspects of sustainability, is monitored and corrective action taken.

 

Exploitation and Harassment: 

 

NHONGO SAFARIS (PTY) Ltd has implemented a policy against commercial, sexual or any other form of exploitation or harassment, particularly of children, adolescents, women, minorities and other vulnerable groups.

 

Local Entrepreneurship: 

 

NHONGO SAFARIS (PTY) Ltd supports local entrepreneurs in the development and sale of sustainable products and services that are based on the area’s nature, history and culture.

 

Conserving Biodiversity, Ecosystems and Landscapes:

 

NHONGO SAFARIS (PTY) Ltd support partners and operators who comply with sustainable animal welfare practices and follow ethical recognized wildlife conservation regulations and stands, which do not put any guest or animal at risk.

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