Privacy Policy

Nhongo Safaris is committed to respecting the privacy of our visitors and clients, and protecting their data. We aim to comply with the Protection of Personal Information (POPI) Act, the General Data Protection Regulations (GDPR) and the Privacy and Electronic Communication Regulations (PECR). We will never share, sell, trade or otherwise give away any information about our customers, except if required to do so by law.

 

Cookies

Cookie technology is used on our website, which tracks IP addresses, browser selections, and location, but not identifying information. Statistic reporting and traffic analysis are both carried out using this data.

 

Personal Data

We only receive personal information that is voluntarily provided by our customers. Without the consent of the user, personal data is not collected. Nhongo Safaris stores all personal information and email addresses received through our online booking form securely, and only uses including that information for the purpose of arranging tours, making reservations, and communicating directly with our clients.

 

Consent to Receive Communication

Sending an inquiry directly via email or completing our online enquiry form is considered to be an affirmative action that signals the user's intent and desire to be contacted by us. Usually, company communications take place via e-mail or phone, and can include general information, quotes, proposals, marketing material, or occasional newsletters. The user can opt out of receiving further communications from us by simply unsubscribing. Without a person's express permission, we will not contact them.

 

The Newsletter Signup button on our website can also be used by users to sign up for our mailing list. A third party mailing list provider provides us with a secure, reputable mailing list for our weekly newsletters. The unsubscribe button is available on all email newsletters, if a user does not wish to receive any further newsletters from us. Regardless of its form, we oppose spam.

 

We communicate with our customers primarily through email. We remind users that, in general, email is not a secure means of communication. It is possible for third parties to intercept emails. Sending us sensitive information via email is at the risk of the customer. A reputable third party hosts our email servers securely.

 

Third parties

While arranging tours and reservations, we may work with third-party suppliers (such as lodging venues) and have to provide such suppliers with the customer's personal information as needed to complete such reservations. The information may include, among others, the customer's full name and surname, country of residence, email address, and date of birth. Upon making a booking with Nhongo Safaris, the customer is deemed to have acknowledged their explicit consent to such unavoidable sharing of information with these third parties for the purposes of authorizing reservations on their behalf. In any incident involving unauthorized hacking, interceptions or breaches, or unintentional leaks of personal information by third parties, Nhongo Safaris disclaims all responsibility for such events.

 

Payment Security

Third-party servers secured with Thawte are used to process Credit Card payments in real-time. Details of credit cards are never viewed or stored by us. The use of secure methods of communication ensures the utmost confidentiality with regard to credit card and banking transactions. Third-party processors handle online credit card transactions in a secure, PCI-DSS compliant environment. If a chargeback or credit card fraud is suspected, we will work closely with the banks and authorities handling the investigation.

 

Documents and paperwork

When booking with us, customers need to fill out a booking form. This booking form captures all the necessary personal data we need, like names, passport numbers, contact details, next of kin information, flight details, insurance information, and other details that we require for us to conduct the tour or safari. Booking forms do not collect credit card information. The signed booking form also serves as an indemnity document, and is stored in our secure cloud storage facility in the client's folder. As required by law, hard copies of indemnity forms are stored securely. During the statutory minimum period required by law, all paperwork and documents related to a customer or booking are retained and stored securely. We print only the essentials and keep them secure. The paper used to dispose of printed sensitive data is shred by a vetted and designated senior staff member, using a shredder. Data or personal information about customers is protected with all the care we can afford.

 

Access to Information

Data and customer information are not accessible to unauthorised personnel. The customer has the right to see what personal information we hold regarding their account and to ask us to destroy any information not legally required to be kept.

 

Those who have questions or concerns about our privacy policy or the protection of personal data can write to our Director Mr Dean Cherry, at the following postal address:

 

PO Box 42

Skukuza

Kruger National Park

South Africa

1350

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