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Nhongo Safaris Terms & Conditions

Nhongo Safaris Booking Terms and Conditions – Feb 2023.

Please read through these booking conditions carefully. By making a booking with Nhongo Safaris and proceeding with making payment, you acknowledge that you have read and understood these terms and agree to them in full.

Provisional booking
All bookings made by us will be considered provisional until availability has been confirmed and the required first payment has been received. Should your requested safari or the preferred accommodation or travel dates be unavailable at the time of confirming your booking, we will try to find a suitable similar alternative for you. A rate amendment may result from such an alternative.

Rates amendments
Nhongo Safaris reserves the right to amend the quoted rate in the event of preferred accommodation being unavailable, fluctuations in exchange rate, or unforeseen price increases by third party suppliers like the South African National Parks Board, accommodation providers or the government. Minor changes will usually be absorbed by us and it is always our aim to honour the quoted rate and avoid any unfor-seen price adjustments.

Your contract and financial protection
If you prefer to pay in ZAR into our SA bank account or credit card payment facility, you will be contracting with Nhongo Safaris PTY) LTD which is subject to South African consumer protection laws and travel regulations. Our South African office is a member of SATSA and carries financial protection through the SATSA bonding scheme. Both companies are covered by extensive public liability and passenger liability insurance, underwritten by Lloyd's of London.

First Advance Payment
For bookings made more than 7 weeks in advance, a first payment of 50% of the full price is required (Mobilization Fee) at the time of making your booking is a "non-refundable" fee for services rendered and costs incurred by us in planning, researching, preparing and arranging your trip, before departure.

The rest of the first advance payment is used to pay deposits to suppliers in order for us to secure availability and confirm reservations made on your behalf. On some bookings involving certain suppliers, a larger deposit than 50% may be required as first advance payment. Certain suppliers may require a 50% or even 60% advance deposit amount. Please be advised that we may only be given a voucher for travel later.

The "deposit payment" does not form part of the final price of the safari.


 

Balance Payment
Unless instructed otherwise, the balance is payable at least 8 weeks (60 days) prior to departure. Certain suppliers (such as SANParks) need to be paid in full 45 days prior to departure. Some suppliers request full payment from us 60 days prior to departure, in which case you will be asked to pay your balance 65 days before the travel date. If you are booking within 7 weeks of departure, the full price will be payable at the time of making your booking. Failure to pay your balance may result in your booking being cancelled and the first payment forfeited. All transaction fees, including wire transfer costs, cash deposit fees, foreign exchange conversion fees and bank routing fees are for your account. The full quoted amount needs to clear into our account. If you pay by credit card, we absorb the credit card fees and no credit card surcharge will be added.

Cancellation Policy
Should you need to cancel your booking or any part of it for any reason (other than COVID-19), the following minimum cancellation fees will apply, regardless of the reason for cancellation:
Cancellation 61 days or more prior to departure - 15% if the full price has been paid 
Cancellation 60 days to 46 days prior to departure - 30% if the full price has been paid
Cancellation 45 days to 15 days prior to departure – 70% if the full price has been paid
Cancellation 30 days or less prior to departure - 100% if the full price has been paid

Third party cancellation fees
Third parties that we have contracted with, confirmed with or paid already (any lodge, hotel, or other supplier) may have higher cancellation penalties, in which case the third party’s cancellation policy will supersede our own and their additional cancellation fee will be added to our own.

Force majeure / vis maior
In the case of any force majeure / vis maior event such as war, a pandemic, a natural disaster or any other unforeseen event that makes it impossible for us to fulfill our obligations toward you, our priority will be to reschedule or postpone your trip without penalty (subject to possible supplier cancellation penalties). If postponement is not possible, you will be asked to claim the full cost of your trip from travel insurance. If your travel insurance claim is rejected, Nhongo Safaris will refund to you whatever money we were able to secure in refunds from suppliers, up to a maximum of 85% of the total trip cost. The non-refundable 15% portion will not be refunded and covers services rendered and costs already incurred by us in the process of planning and arranging your trip. This non-refundable portion should be claimed from your travel insurance.


Risk of loss
Nhongo Safaris,  will not absorb any losses on your behalf due to third party cancellation fees or supplier failures. Your travel plans are made entirely at your own risk and Nhongo Safaris will not accept responsibility for any supplier failures, missed flights, problems with visas or travel documents, flight cancellations, delays, lost baggage, transport or traffic delays, bad weather, illness or medical problems, family matters or bereavement, pandemics or disease outbreaks, natural disasters, or any other circumstances that may necessitate cancellation or amendments to your travel plans, whether they occur before or during your trip. Please ensure you purchase comprehensive travel insurance with adequate cancellation and curtailment cover for any eventuality.

Changes to confirmed bookings
Changes to confirmed bookings can be requested but they may result in a rate amendment (e.g. a change of dates may result in a change of rates). Changes will only be made if the change is possible and does not inconvenience other clients.

Changes made by us
Every effort will be made to provide the accommodation, services and activities as described and quoted to you. In the unlikely event that unforeseen circumstances necessitate a change in the program, we will notify you as soon as is reasonably possible and discuss suitable alternatives with you. We cannot be held responsible for adverse weather conditions, traffic problems, vehicle breakdowns, supplier issues or any other unforeseen circumstances that may lead to itinerary changes or the cancellation of certain activities. We reserve the right to change accommodation, vehicles, transport, meals and other program details as conditions dictate, only if absolutely necessary and unavoidable. We commit to acting in your best interest and will always aim to offer an alternative of similar value should any changes be necessary.

Refund policy
Our refund policy is subject to our cancellation policy and the cancellation policy of third party suppliers. When a refund is requested, in particular where Nhongo safaris  was not at fault, our approach will follow a set order of priorities to find a win-win solution:


1. Reschedule or postpone. We will attempt to reschedule the activity or postpone your trip to a mutually agreed date. This will minimize losses to all parties.
2. If rescheduling or postponement is not possible, you will first be asked to claim from travel insurance. It is imperative that you have comprehensive travel insurance in place to limit your risk of loss. No refund will be made if a valid travel insurance claim can cover the loss. If you fail to purchase comprehensive travel insurance with sufficient cover, that risk will not be carried by Nhongo Safaris  and no refunds will be paid to any customer who fails to purchase adequate travel insurance before their trip.
3. If your travel insurance claim is denied or falls short of covering your loss, we will refund whatever net amount we manage to get refunded from suppliers, subject to our cancellation policy, and less 5% admin fees to cover our transaction costs. We cannot and will not refund money we do not have because it has been paid to suppliers on your behalf.

Certain activities on your itinerary may be weather dependent, and might have to be cancelled if the weather is not suitable, or for another reason. If it is possible to reschedule the activity to another day on your itinerary, we will try that first (in partnership with the supplier of the activity). Normally there will be no additional cost to reschedule to another day, unless there are price differences outside of our control such as a change to high season rates by the supplier.


• If it is not possible to reschedule, we will attempt to secure a refund or partial refund from the supplier or third party operator, on your behalf.
• If the supplier does not offer a refund, we will not be able to offer you any refund either.. They expect you to come back on a different day, but this is not always possible. Your only recourse in this case is to claim from travel insurance.
• For those suppliers where we are able to secure a full or partial refund, we will refund to you whatever net amount we were able to secure from the supplier, less 5% admin fees to cover our transaction costs. Please be aware upfront that you will not receive a full refund for any cancelled activity. Any losses incurred as a result of such cancellation will have to be claimed from travel insurance.
• For missed flights or transfers, late arrivals or no-shows, and last-minute cancellations or amendments requested by you, no refund will be made. Please ensure that you have comprehensive travel insurance in place with minimal excess and sufficient cancellation and curtailment cover.
• Refunds can only be made in the currency you paid, back to the same credit card that you paid with. Refunds by bank transfer will only be done if the trip was paid for by bank transfer, and transaction costs may be deducted by our bank as well as your bank. Fluctuations in exchange rate may cause the amount you receive in your currency to be less than you expected, or what you originally paid. The credit card merchant fee we pay to the bank or credit card company is never refunded. This is why a 5% admin fee will be deducted from all refund amounts, to cover our transaction costs.

Excluded items and spending money
Please take careful note of what is included and what is excluded from the price. Your quote and booking confirmation will clearly stipulate which items are included and excluded in the price. There are no hidden fees. Unless otherwise stated, items that are normally excluded are your international flights, airport taxes, visas and border crossing costs, certain meals, alcoholic drinks, personal expenses, gratuities, optinal extras. Please ensure that you have enough spending money in cash to pay for these items as needed. Payment for optional extras can be made in cash or in some cases by credit card. Credit cards are accepted widely but not everywhere. Foreign currency can readily be exchanged at the airport and in most banks, but it is better and safer to buy foreign currency in advance, before you depart. USD is accepted almost everywhere. Tipping is optional and will be left to your own discretion. It is customary to tip the guide if you received good service, but not compulsory. Your booking confirmation and safari info sheet will contain guidelines and more details.

Insurance
All clients are required to arrange their own all-risk comprehensive travel insurance and medical emergency insurance. This usually has to be purchased within 48 hours after making your first advance payment. We advise you to take note of the details of your insurance policy to ensure that it covers any eventuality and that the limits for cancellation or curtailment are sufficient. The better insurance companies allow you to purchase “cancel for any reason” cover as an extension on the standard policy, which we recommend taking. It covers up to 75% of your trip costs. Some policies may also allow you to add optional extensions such as COVID-19 cover, supplier failure cover or force majeure cover. We recommend purchasing these extensions. Please add your insurance details on the booking form. The free Travel Insurance that comes bundled with many credit cards is NOT SUFFICIENT to cover a trip to Africa and usually has very limited cover. Please purchase the necessary upgrades or extensions to your standard included travel insurance policy. Failure to purchase comprehensive travel insurance and medical emergency/repatriation cover exposes you and us to unnecessary risk of loss, and you hereby agree to carry all the risk yourself and waive your right to any refunds or compensation that would ordinarily have been covered by travel insurance. Kindly note that NO refunds will be paid to any customer who fails to purchase adequate, comprehensive travel insurance. For your peace of mind, Nhongo Safaris is covered by extensive public liability, passenger liability and bonding insurance (financial failure insurance).

Health requirements
No compulsory vaccinations are required for travel to South Africa, but if you plan to visit other destinations in Africa as well, please consult with your travel clinic or doctor regarding vaccinations. For example, a Yellow Fever vaccine may be required to enter South Africa if you have travelled to countries where Yellow Fever occurs.. We recommend that you take anti-malaria tablets as prescribed by your doctor, pharmacist or travel clinic. If you suffer from any medical conditions that may affect you or your participation on this tour, please inform us about this on your booking form. You are responsible for bringing any prescription medication you may need. We accept no responsibility for any medical conditions, illnesses or related incidents that may occur during your safari, even if we have been fully informed about your condition.

Dietary requirements
It is up to you to inform us in advance of your dietary requirements, food allergies or any foods you don't eat. We try our best to cater to everyone's dietary requirements but we rely on the information you provide in advance, so we can be as prepared as possible. We take no responsibility for special dietary requests if we have not been informed in advance. In remote bush locations, it may not always be possible to cater to very strict alternative diets.

Indemnity
Nhongo Safaris and its staff accept no liability or responsibility for any damage, injury or loss of any kind whatsoever, including but not limited to death, trauma, disability, injury, illness, property theft or damage, financial loss, emotional trauma, missed flights, denied boarding, missed accommodation, cancellation or curtailment of your safari or any other incident as may arise before or during or after your safari. By booking your safari you agree that you are aware of the inherent risks associated with travel and you further agree to indemnify Nhongo Safaris  from any claim or liability which may result from any kind of loss, injury, illness or accident which may occur before, during or after or as a result of your tour, or as a result of a pandemic or natural disaster or other unforeseen event. You are participating on this tour entirely at your own risk. Please ensure you have adequate health insurance and comprehensive travel insurance in place to cover any eventuality.

Travel documents
It is your responsibility to ensure that you have all your necessary travel documents, including passport (valid for at least 6 months beyond date of safari with at least 2 blank pages), visas (apply well in advance if you need a visa), spending money, flight tickets,, and insurance policy. Visa policies may change at short notice and it is the traveller’s responsibility to check visa requirements. Please note that an unabridged birth certificate may be needed for South African children under 18 (see below). Passports and visas need to be applied for well in advance,. Nhongo safaris accepts no responsibility or liability if you fail to obtain the correct travel documents for your trip. Please read your booking confirmation document carefully and bring it along on your safari.

Requirements for children
If you are travelling with a child under 18 on a South African passport, please be aware that they will need an unabridged birth certificate (full birth certificate showing details of both parents). Please apply for this in advance if you don't have their unabridged birth certificate. For children travelling on foreign passports, no birth certificate is necessary (the regulation was scrapped in November 2019). In addition, for South African passport holders, a minor travelling with only one parent will need written consent from the other parent in the form of an affidavit, or a court order granting full custody, or a valid death certificate. Adopted children require official proof of adoption.

Behavior
You are expected to act within the confines of the law and take your fellow travellers into consideration. If you behave in such a way as to endanger our staff or other passengers or cause damage to property, we reserve the right to terminate your safari without further liability.

Expectations
We will discuss your expectations with you in the process of booking and conducting your safari, and will strive to meet them as far as is realistically possible, but we make no guarantees with regard to expected weather, game viewing or animal sightings, exact travel times, or any other unpredictable factors that may affect your expectations or safari experience. At third party suppliers like safari lodges or hotels, we usually have no control over the exact room or guide assigned to you. The lodge management is responsible for these choices. We are proud of our excellent reputation and will do our best to offer you the best possible experience.

Nhongo Safaris South Africa Privacy Policy 

Nhongo Safaris is committed to respecting the privacy of our visitors and clients, and protecting their data. We aim to comply with the Protection of Personal Information (POPI) Act, the General Data Protection Regulations (GDPR) and the Privacy and Electronic Communication Regulations (PECR). We will never share, sell, trade or otherwise give away any information about our customers, except if required to do so by law.

 

Cookies

Cookie technology is used on our website, which tracks IP addresses, browser selections, and location, but not identifying information. Statistic reporting and traffic analysis are both carried out using this data.

 

Personal Data

We only receive personal information that is voluntarily provided by our customers. Without the consent of the user, personal data is not collected. Nhongo Safaris stores all personal information and email addresses received through our online booking form securely, and only uses including that information for the purpose of arranging tours, making reservations, and communicating directly with our clients.

 

Consent to Receive Communication

Sending an inquiry directly via email or completing our online enquiry form is considered to be an affirmative action that signals the user's intent and desire to be contacted by us. Usually, company communications take place via e-mail or phone, and can include general information, quotes, proposals, marketing material, or occasional newsletters. The user can opt out of receiving further communications from us by simply unsubscribing. Without a person's express permission, we will not contact them.

 

The Newsletter Signup button on our website can also be used by users to sign up for our mailing list. A third party mailing list provider provides us with a secure, reputable mailing list for our weekly newsletters. The unsubscribe button is available on all email newsletters, if a user does not wish to receive any further newsletters from us. Regardless of its form, we oppose spam.

 

We communicate with our customers primarily through email. We remind users that, in general, email is not a secure means of communication. It is possible for third parties to intercept emails. Sending us sensitive information via email is at the risk of the customer. A reputable third party hosts our email servers securely.

 

Third parties

While arranging tours and reservations, we may work with third-party suppliers (such as lodging venues) and have to provide such suppliers with the customer's personal information as needed to complete such reservations. The information may include, among others, the customer's full name and surname, country of residence, email address, and date of birth. Upon making a booking with Nhongo Safaris, the customer is deemed to have acknowledged their explicit consent to such unavoidable sharing of information with these third parties for the purposes of authorizing reservations on their behalf. In any incident involving unauthorized hacking, interceptions or breaches, or unintentional leaks of personal information by third parties, Nhongo Safaris disclaims all responsibility for such events.

 

Payment Security

Third-party servers secured with Thawte are used to process Credit Card payments in real-time. Details of credit cards are never viewed or stored by us. The use of secure methods of communication ensures the utmost confidentiality with regard to credit card and banking transactions. Third-party processors handle online credit card transactions in a secure, PCI-DSS compliant environment. If a chargeback or credit card fraud is suspected, we will work closely with the banks and authorities handling the investigation.

 

Documents and paperwork

When booking with us, customers need to fill out a booking form. This booking form captures all the necessary personal data we need, like names, passport numbers, contact details, next of kin information, flight details, insurance information, and other details that we require for us to conduct the tour or safari. Booking forms do not collect credit card information. The signed booking form also serves as an indemnity document, and is stored in our secure cloud storage facility in the client's folder. As required by law, hard copies of indemnity forms are stored securely. During the statutory minimum period required by law, all paperwork and documents related to a customer or booking are retained and stored securely. We print only the essentials and keep them secure. The paper used to dispose of printed sensitive data is shred by a vetted and designated senior staff member, using a shredder. Data or personal information about customers is protected with all the care we can afford.

 

Access to Information

Data and customer information are not accessible to unauthorised personnel. The customer has the right to see what personal information we hold regarding their account and to ask us to destroy any information not legally required to be kept.

 

Those who have questions or concerns about our privacy policy or the protection of personal data can write to our Director Mr Dean Cherry, at the following postal address:

 

PO Box 42

Skukuza

Kruger National Park

South Africa

1350

Nhongo Safaris Accessibility Statement

Accessibility Statement for Nhongo Safaris

 

Nhongo Safaris is committed to making every effort to ensure its communications are accessible to those with special needs, including those with visual, hearing, cognitive and motor impairments.

 

Nhongo Safaris takes the following measures to ensure accessibility:

 

Include accessibility as part of our mission statement.

Assign clear accessibility goals & responsibility.

 

Conformance status:

 

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Nhongo Safaris is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

 

Links:

 

Many links have title attributes which describe the link in greater detail, and in the majority of cases the text of the link already fully describes the target. Wherever possible, links are written to make sense out of context.

 

PDF's:

 

PDF documents appear throughout the site. These include Itineraries, Booking Forms & Downloadable content.

 

Images:

 

Images on the site include descriptive ALT attributes.

 

Feedback:

 

We welcome your feedback on the accessibility of Nhongo Safaris site. Please let us know if you encounter accessibility barriers:

 

Phone: +27 60 379 5216

E-mail: keri@nhongosafaris.com

Postal Address: PO Box 42, Skukuza, Kruger National Park, 1350

We try to respond to feedback within 2 Business Days.

 

Limitations:

 

Despite our best efforts to ensure accessibility of Nhongo Safaris, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

 

Known limitations for Nhongo Safaris:

 

Video without text: Uploaded videos may not have text because videos are mainly of animals in the Kruger National Park while on safaris.

 

Assessment Approach:

 

Nhongo Safaris assessed the accessibility of this site by the following approaches:

 

Self-evaluation

 

Date:

 

This statement was created on 15 September 2021 using the W3C Accessibility Statement Generator Tool.

Nhongo Safaris Mission Statement & Introduction Sustainability

Mission Statement & Introduction Sustainability for Nhongo Safaris

NHONGO SAFARIS (PTY) LTD commitment to sustainability is based on international guidelines and ensures that our businesses activities and services do not negatively impact the environment and the interests of our communities therein. We actively commit to a range of philanthropic activities that ensure the well-being of our natural and cultural resources.

 

This policy and guide have been designed to inspire and help lead us through different sustainability objectives within our operations and routines.

 

NHONGO SAFARIS (PTY) Ltd is committed to protecting our environment, uplifting our people and promoting best practices, as well as working closely with suppliers and partners who share these ideals.

 

Corporate Responsibility: 

 

Realising that its continued success lies with the ability to play a leading role in the development of the travel and tourism industry and to support important industry initiatives.

 

Nature Conservation: 

 

Believing that by protecting Africa’s natural heritage, it will assist in sustaining destinations that will become increasingly attractive to foreign visitors whose needs will further stimulate job creation and local economies.

 

Corporate Social Investment:

 

Including socio-economic development contributions as defined by the BEE Codes of Good Practice, aimed at positively impacting society. 

 

Community Development:

 

Particularly in the field of job creation that rural community members, particularly women, may share in the success and growth of NHONGO SAFARIS (PTY) LTD.

 

Skills Development:

 

Especially in the area of travel and tourism education, with a focus on developing skills at a grassroot level in an industry where quality consultants are becoming increasingly scarce.

 

Staff Engagement, Training & Communication: 

 

Key staff are engaged with the development and implementation of the sustainability management system and receive periodic guidance and training regarding their roles and responsibilities in its delivery. 
 

We continuously improve on creating awareness and developing a company culture of sustainability, to inspire behavioural change in recognition of our responsibilities 
 

Customer Experience: 

 

Customer satisfaction, including aspects of sustainability, is monitored and corrective action taken.

 

Exploitation and Harassment: 

 

NHONGO SAFARIS (PTY) Ltd has implemented a policy against commercial, sexual or any other form of exploitation or harassment, particularly of children, adolescents, women, minorities and other vulnerable groups.

 

Local Entrepreneurship: 

 

NHONGO SAFARIS (PTY) Ltd supports local entrepreneurs in the development and sale of sustainable products and services that are based on the area’s nature, history and culture.

 

Conserving Biodiversity, Ecosystems and Landscapes:

 

NHONGO SAFARIS (PTY) Ltd support partners and operators who comply with sustainable animal welfare practices and follow ethical recognized wildlife conservation regulations and stands, which do not put any guest or animal at risk.

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